Taking care of your words



Professional guidelines for translation service providers

Professional translators and translation companies:

  •   represent their credentials, capabilities and experiences honestly
  •   answer, courteously, inquiries related to services, fees and available equipment,
  •   accept only assignments that they have the knowledge, resources and time to do well
  •   disclose, prior to accepting any assignment, any biases that may have relevance
  •   agree, before work starts, what is to be delivered, as well as how, when, and who will bear any delivery cost
  •   agree, before work starts, on payment amount, timing and currency, and who will bear any payment cost
  •   set their rates at levels that allow them to deliver, on an ongoing basis, the quality levels that their clients require
  •   treat all sensitive information as confidential, and take steps to protect that confidentiality
  •   take any and all steps necessary to ensure consistent delivery of work of a high professional standard
  •   accept responsibility for the quality of work they deliver, even when that work has been subcontracted
  •   do not attempt to change, after work has begun, agreed-upon terms (except by mutual consultation)
  •   do everything possible to meet agreed-upon terms, even when unforeseen problems are encountered
  •   do not directly contact end clients, or subcontractors, without permission
  •   attempt to resolve disputes directly among parties involved
  •   strive to continually improve their own skills
  •   do not unjustly criticize other professionals or their work
  •   capitalize on opportunities to further the industry as a whole
  •   do not engage in conduct or communication unbecoming of a professional

Professional interpreters:

  •   ask for clarification, and give it, when appropriate, making clear when they are speaking and not interpreting
  •   do not interject their own feelings, opinions or advice
  •   interact with others only to the extent required to interpret
  •   do not accept assignments in which payment is contingent on the outcome of a case or proceedings

Addapted from proZ.